After more than 25 years as an engineer in industry, I’ve had plenty of opportunities to experience both good and not-so-good communication—not only in meetings, but also in the hallways and during coffee breaks. In addition, I’ve had the chance to attend a large number of personal development seminars and learn about various excellent models—one of which was PCM.

Now I can say without exaggeration: PCM is the only model I actually use every day—both professionally and personally. And many of my colleagues have had a similar experience: The basics are easy to learn and intuitive, and with a little practice, PCM becomes second nature. And PCM can also be used to tailor all other models and concepts to individual needs.

Now, as a certified PCM trainer, I want to help others develop the same insights and thereby achieve more constructive and effective collaboration at work, as well as more understanding and less stressful relationships in their personal lives. Over the past few years, more than 700 participants—including those at the highest levels of management—have completed my training programs, and virtually all of them recommend them to others.