Home > How PCM Works

How PCM Works 

Communicate Effectively Every Day: PCM Makes It Possible.

  • As an individual, you'll improve the quality of your personal and professional life.
  • As a team, you make the most of your differences.
  • As trainers, you teach others the necessary skills.
Plan Your PCM Certification

While one person may be a better speaker, the other may be a better listener. And yet, it’s often difficult to truly connect with others. With the Process Communication Model®, you’ll learn skills to avoid misunderstandings and get the most out of every conversation. This will help you become more effective as a colleague, manager, trainer, or coach.

Uwe Reiner-Kolouch

Managing Director, PCM DACH

Communicate More Effectively in 4 Steps

PCM is more than just a personality test: it’s a unique communication model for understanding yourself and others. Learn to be full of energy every day and to know what others need. PCM identifies six personality types that we all possess to some degree. However, the degree and intensity of these traits vary from person to person.

In 4 steps, you can use all 6 of them

1.

Mindfulness: Become Aware of Your Own Personality

Understanding Your Own Personality and Preferences: Finally learn how to recharge your batteries through self-management, and understand what bothers you and how to deal with it.

2.

Consciously recognizing what other people do, say, and demonstrate through their behavior

Your observations give you insight into other people's needs and show you the best way to connect with others.

3.

Understanding How to Adapt Your Communication Style

Through your observations, you’ll learn what you do best, what you say best, and how to present yourself best in order to establish a genuine connection with the person you’re talking to—one that works for both of you in the long run.

4.

Use PCM to build happy relationships

Tailor your behavior and words specifically to the person you're interacting with. The result is noticeably better interactions at work, in meetings, on video calls, during presentations, and in your personal life.

Recognize and Make the Most of Your Differences

The foundation of the Process Communication Model® is your personality architecture. It shows you the composition and percentage breakdown of the six personality types. The order and intensity of the levels differ for each person. So you are not simply “yellow” or “red,” but rather a unique combination of traits, needs, and blind spots. The better you recognize these in yourself and others, the greater the impact you can make.

The Benefits of PCM for You

For You

  • Greater Self-Awareness
    Get to know yourself better and respond more mindfully to the needs of others.
  • Fewer Conflicts and Less Stress
    Recognize misunderstandings and avoid wasting energy unnecessarily. 
  • More Meaningful Relationships
    As you perceive and respond to the world differently, the quality of your conversations changes—both at work and in your personal life.

In your organization

  • Less Stress
    Recognize the behavioral signs of stress before conversations stall, and intervene in a timely manner.
  • Communication That Works
    Reducing friction in collaboration leads to better results and a better team atmosphere.
  • Understanding Different Personalities
    Understand what truly drives each team member and create an environment where everyone remains engaged, motivated, and productive

As a trainer or coach

  • Recognizing Patterns
    Identify predictable behavioral and stress patterns so you can take targeted action when it matters most. 
  • Resolving Stress and Resistance
    Turn tension into an opportunity to spark progress in conversations and teams.
  • Designing Development Processes
    Help participants gain insights and skills so they can take responsibility for their behavior.

The Benefits of PCM for You

understand their own behavior better with PCM.
understand others' behavior better with PCM.
find it easier to accept others just as they are.

PCM in Practice

Read all the reviews

  • My experience at PCM really helped me get the film to completion.

    PIXAR Animation Studios

  • PCM works and can be measured in practical terms!

    Ines Bollert

    Executive & PCM Trainer

Plan Your PCM Journey

Personalized Coaching & Consulting

Discover Your Personality

Discover Your Personality with Your Own PCM Profile

Complete our scientifically validated questionnaire and receive an in-depth analysis of your preferred communication styles, strengths, psychological needs, and personal stress patterns.

Find a PCM expert

Personalized PCM Coaching Sessions

Experience the power of personalized PCM coaching

  • Learn how to leverage and build on your strengths.
  • Recognize patterns of stress and transform them into positive energy.
  • Develop the ability to build strong, long-term relationships.
Find Your PCM Coach

Attend a PCM seminar

Improve your communication skills in a PCM seminar. Learn to understand yourself and others better, speak the language of the person you’re talking to, and build strong relationships—whether in person or as part of a team.

Our seminars are accredited by the ICF (CCEUs).

PCM 1 – Fundamentals Seminar (3–4 days)

PCM 1 – Fundamentals Seminar (3–4 days)

  • Get to know your personality architecture and your PCM profile in detail.
  • Learn to understand the behavior of those around you and communicate more effectively.
  • Identify misunderstandings early on and turn them into constructive conversations.
  • Build strong relationships by making genuine connections.
  • There are no specific requirements for participation.
  • Accredited by the ICF (13 CCEUs)
Discover the PCM 1 – Fundamentals Seminar

PCM 2 – Advanced Seminar (2 days)

PCM 2 – Advanced Seminar (2–3 days)

  • Hone your PCM skills through targeted practice using real-world examples
  • Focus specifically on the topics of motivation and stress management
  • Delve deeper into the underlying causes of patterns of success and failure, and learn how to deal with them productively
Discover the PCM 2 – Advanced Seminar

In-house Training

Initial Consultation

Initial Consultation

Every organization and every team is unique. Yet they often face the same challenges, priorities, and needs. Start your PCM journey with an initial consultation and discover what you need.

Schedule an initial consultation

Team Analysis

Team Analysis

Get to know yourself—as an individual and as a member of a group. With the PCM Profile and the PCM Team Analysis, you’ll gain insights into everyday needs and stress patterns that influence the work environment and corporate culture.

Your PCM Journey

Your PCM Journey

Better communication and collaboration within your team are within reach! Get started with a customized PCM program that includes, for example, interactive training sessions, workshops, coaching sessions, and other tools to make a difference in your day-to-day work.

Schedule an initial consultation

Expand your professional expertise as a trainer or coach with PCM

Would you like to go beyond mere understanding and truly work with behavior? With PCM, you’ll learn to recognize predictable patterns, transform distress and resistance, and foster personal responsibility. It’s a proven approach that helps you make a difference every day—in teams, organizations, and beyond.

Become a PCM Trainer
Become a PCM Coach

Your questions,
our answers

DISC and Insights provide valuable insight into the fact that we are all different. PCM takes it a step further: With PCM, you focus on what we have in common. You learn to speak the other person’s language, to recognize and harness sources of motivation, and to channel stress-related behaviors into effective collaboration. It’s not just a snapshot—it’s skills you can put into practice the very next day.

How deeply you delve into the Process Communication Model® (PCM) depends on your goals. For everyday life, the PCM 1 – Fundamentals Seminar (3 to 4 days) lays the foundation, allowing you to decipher your personality architecture. The PCM 2 – Advanced Seminar (2 to 3 days) builds on this for advanced conflict management. If you’d like to apply PCM professionally, certification as a PCM Coach takes 3 months, while certification as a certified trainer takes 8 months. What makes PCM special, however, is that while the theory is concise, its true impact becomes evident from the very first day through daily application in the here and now.

PCM makes a clear distinction between productive stress and destructive distress. Your personal profile shows you exactly what your individual and predictable stress patterns are when under pressure.

With this toolkit, you’ll be able to recognize early warning signs right away, in the here and now. You’ll learn to positively meet your basic psychological needs in a timely manner, actively break destructive stress cycles, and remain composed and capable of taking action even in times of crisis.