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Bring out the best in everyone

We can all interact with one another in a positive way. But when we’re under pressure, we sometimes get annoyed, grumpy, or even shut ourselves off completely. This can lead to misunderstandings, irritations, or setbacks. 

The Process Communication Model helps you observe your own behavior and that of others, and understand personalities and our different preferences. This way, you’ll learn to adapt your communication style effectively and get the most out of every conversation—in every situation, day after day.

Behind most negative behavior lies a positive need

Whatever the reason, if we do not fulfill our psychological needs in a positive way, we will try to fulfill those same needs in a negative way, whether consciously or unconsciously. This process ispredictable, observable, and sequential. 

The good news is that this processis reversible. With PCM, you can build your skills to manage stress. You’ll be able to see more clearly what’s happening, avoid getting swept up in the drama, and take positive action to turn the situation around.

Do you ever notice any of the warning signs listed below in yourself or someone else? Instead of reacting with your own distressing behavior, see what happens when you address that person’s positive psychological need.

Build stronger relationships within your team and organization

From team development to effective leadership, there are countless ways to contribute to a work environment where everyone can thrive. Learn to speak each other’s language and work together to build a strong organization with room for everyone. Curious to find out how?

Harmoniser makes mistakes

You may feel that others are okay but you aren't because you don't deserve it. You may feel sad, lose confidence in yourself, and make mistakes that provoke criticism from others. Other warning signs include:

  • Put yourself down.
  • Go beyond your limits.
  • Feeling sad or unloved.
  • You're suffocating people with your support.
  • Not taking good care of yourself.

Bothpositive psychological needs:recognition of the individual and sensory stimulation

A structured thinker tends to overcheck

You think that you're OK and others aren't because they're lazy, stupid, disorganized, or irresponsible. You may feel frustrated and angry, and tryto exertmore and morecontrolto get people to do things your way. Other warning signs include: 

  • Attacking others critically because you think they aren't thinking clearly.
  • Getting frustrated with honesty, order, punctuality, and finances.
  • Micromanaging projects and people to ensure that things are done right and that work is done your way.
  • The more frustrated and angry you feel toward people and things that get in your way.

Bothpositive psychological needs:recognition for productive work and a structured schedule

A go-getter puts their convictions into action

You will be convinced that you are "OK" and that others are not "OK" because they lack a moral compass and/or do not care enough about what is important. As a result, you will try to impose your beliefs on others out of a subconscious desire to protect them from potential harm. Other warning signs include:

  • It is justified to attack others who do not hold the correct beliefs.
  • Going on a crusade to convince others that you're right.
  • Becoming suspicious of other people's intentions.
  • You're becoming arrogant and biased about your own views.

Anotherpositive psychological need:recognition for dedicated work and beliefs

The promoter is going to manipulate

You may be convinced that you are OK and that others are not OK because they are weak. You may feel resentful and manipulate people to take advantage of situations. Other warning signs include:

  • Creating negative drama by pitting people against each other
  • Breaking or ignoring the rules as if they don't apply to you
  • Exploiting people for personal gain or entertainment
  • Encouraging negative competition among people
  • The more jealous and justified one feels in dominating others

Bothpositive psychological needs:exciting challenges, action

Dromer wakes up passively

You accept that others are OK and that you are not OK. You may feel unimportant, withdraw, avoid people, and isolate yourself while passively waiting to see what happens. Other warning signs include:

  • Starting projects but never finishing them. 
  • Isolate yourself. 
  • I didn't feel ready to make a decision. 
  • Feeling so powerless and insignificant. 
  • Don't reply anymore. 

Anotherpositive psychological need:being alone

Rebel Blames It On...

You think you're OK but others aren't, because it's their fault that you feel bad. You may feel vengeful and avoid taking responsibility for your behavior and feelings. Other warning signs include:

  • Blaming others for your actions.
  • Playing innocent and looking for ways out.
  • To complain and grumble.
  • Bored with yourself and lashing out at others in a vengeful way.
  • Using sarcasm to avoid difficult conversations. 

Anotherpositive psychological need:connection