We asked PCM-certified trainers what they took away from the training modules and how working with PCM has changed things for them.
Stephan Sommerbauer shares with us the insights he gained from his PCM certification as a customer experience and strategy consultant, musician, and PCM trainer. See for yourself what he has to say about it,
- what a typical day of training was like,
- what has changed for him as a result of the PCM certification, and
- why the three words “Insight, Toolbox, and Fun” best describe PCM from his perspective.
Let Stephan inspire you, too!
